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News 1/12/05


 News

Isothane makes the
   Sunday Times
   International Track 100
Energy Saving Trust
   advises on the use of in-
   situ applied PUR/PIR
   insulation
Isothane launches new
   Technitherm® movie
Isothane launches new
   Retrofit Insulation
   Brochure
New Report Rejects    Condensation Risk of
   In-Situ PUR / PIR    Insulation in Hybrid
   Roofs
   
Technitherm® Cures
   Hard To Treat Homes
   
Flooding - New Building
   Regulations
How to achieve Zero
   Carbon U-values
   
Product Launch -
   Thermadek Winter
   
Replacement of
   Flammable Solvents
  
Isothane win
   RoSPA Award
   
Fastest WRAS approved
   Polyurea is launched
   
Suggestion
   Scheme Winner
   
Customer Survey
   Results Improve
   Again!

CUSTOMER SURVEY RESULTS IMPROVE AGAIN!

What our customers think of us –
Customer Survey results from mid 2005

 
     
Understanding of customer requirements   Product match to customer requirements
     
     
Product development   General service level
     
 
     
Handling details of order requirements   Promotion of products & services
     
 
     
Ease of communication with us   Chances of retaining the customer
     
 
     
Customers' knowledge of our Business Excellence initiatives   Comparison with the competitors
     
 
     
Average Scores    
     

How well do we assess or understand your needs / requirements?

  9
     

How well do the products we supply exactly fit your needs / requirements?

  9
     

What score would you give us for product development?

  8
     

How good or bad is our service level to you?

  9
     

How well do we handle the details of your requirements?

  9
     

How well do we keep you informed of all our products and services?

  7
     

How easy do you find it when you need to communicate with us? Do you get to speak to the right person quickly?

  8
     

What is the likelihood of retaining your custom over the next 12 months?

  9
     

Score us on anything you know about our Business Excellence Project.

  8
     

How well do we compare overall versus our competitors or potential competitors

  9
     
Average Total Percentage :   85
     
Guide:
9-10 = Excellent
7-8 = Good
5-6 = Average
<5 = Poor
  Up on last year
Down on last year
Same as last year