What our customers think of
us –
Customer Survey results from mid 2005 |
|
 |
| |
|
|
| Understanding of customer requirements |
|
Product match to customer requirements |
| |
|
|
 |
 |
 |
| |
|
|
| Product development |
|
General service level |
| |
|
|
 |
|
 |
| |
|
|
| Handling details of order requirements |
|
Promotion of products
& services |
| |
|
|
 |
|
 |
| |
|
|
| Ease of communication with us |
|
Chances of retaining the customer |
| |
|
|
 |
|
 |
| |
|
|
| Customers' knowledge of our Business Excellence
initiatives |
|
Comparison with the competitors |
| |
|
|
 |
|
 |
| |
|
|
| Average Scores |
|
|
| |
|
|
How well do we assess or understand your needs
/ requirements? |
|
9 |
| |
|
|
How well do the products we supply exactly
fit your needs / requirements? |
|
9 |
| |
|
|
What score would you give us for product development? |
|
8 |
| |
|
|
How good or bad is our service level to you? |
|
9 |
| |
|
|
How well do we handle the details of your requirements? |
|
9 |
| |
|
|
How well do we keep you informed of all our
products and services? |
|
7 |
| |
|
|
How easy do you find it when you need to communicate
with us? Do you get to speak to the right person
quickly? |
|
8 |
| |
|
|
What is the likelihood of retaining your custom
over the next 12 months? |
|
9 |
| |
|
|
Score us on anything you know about our Business
Excellence Project. |
|
8 |
| |
|
|
How well do we compare overall versus our competitors
or potential competitors |
|
9 |
| |
|
|
| Average Total Percentage : |
|
85 |
| |
|
|
Guide:
9-10 = Excellent
7-8 = Good
5-6 = Average
<5 = Poor |
|
 |
Up on last year |
 |
Down on last year |
 |
Same as last year |
