QUALITY MANAGEMENT POLICY

Isothane Ltd will work in partnership with its customers, and prospective clients, to enable both parties to jointly achieve profitable business development and growth within the constraints of the economic trading and legislative environment appertaining at that particular moment in time.

Isothane Ltd will utilise its expertise in Polyurethane Product Development, and in its Manufacturing, to meet its customers expectations as cost effectively as possible without any compromise with regard to quality.

Isothane Ltd will continue to strive for the highest possible standards of customer service and product quality in all aspects of its business. Targets and Objectives will be set where appropriate, and these will be monitored and reviewed regularly to ensure that continual quality and performance improvements are achieved.

Within Isothane Ltd the Managing Director has the ultimate authority for ensuring compliance with the Quality Manuals and thus with BS EN ISO 9001:2008, together with an ongoing commitment to continual improvements of the whole quality system.

As part of its drive towards the attainment of higher quality standards within all levels of the Isothane operating site, the Quality Management Team will hold briefing sessions to inform employees as to the outcome of any review meetings.

Isothane Ltd will ensure that its employees are working within a safe infrastructure and environment, at all times. The Quality Management Team will regularly review and assess the competence of its employees to various tasks, and then provide suitable training to continually improve their performance. This will assist in creating career opportunities for them, as well as improving Customer Satisfaction.